Term of Use

Thank you for visiting our website, www.MillionRiders.com. The Website, Application or any other computer Platform is operated under the brand-name ‘Million Riders’ and are hereinafter referred to as the “Platform “and its affiliates (“MILLION RIDERS”, “We”, “Us”, “Our”) provide their services (“Services”) on the Platforms (“Terms”).

These Terms become effective on any person accessing or using any of the Platforms or availing the Services offered by Million Riders(“User”). For the purposes of these Terms, the term (“you”) refers to the User or visitor of the Platforms.

Unless there exists a specific Service/Subscription Agreement (“Agreement”) to the contrary, the contents of these Terms of Use shall not be superseded by any oral or written commitment. However the terms of an Agreement entered between Million Riders and any Business Owner may provide additional details and specifications with respect to Million Rider’s Services, which are in addition to and not derogation of these Terms. All orders placed under a separate specific Agreement by a business shall be governed by these Terms as well as the terms provided in the separate Agreement even if Million Riders services are not being provided through any of its Platforms.

Acceptance of the Terms

Before accessing any of the Platforms, we request you to learn more about us and the Services by visiting the FAQ section. These Terms constitute a legally binding and enforceable agreement between you and Million Riders and your use of the Platforms signifies your irrevocable and unconditional acceptance of the Terms.

Registration and Account Information

In order to access the Platform, you need to register on the Platform and open an account by completing the registration process which will also include a verification process. Each registration is for a single individual user only.

By registering your phone number with us, you consent to be contacted by us via phone calls, SMS notifications, or instant messages, in case of any subscription or service updates. Further, if at any time you wish to stop receiving communications from us, please contact us at support@millionriders.com

You shall not disclose your password or account information to any person. You shall notify Million Riders immediately of any unauthorized use of your account or any other breach of security. Million Riders will not be liable for any unauthorised use of your account and for any loss that you may incur as a result of such unauthorised use. However, you shall continue to be liable to indemnify Million Riders for any losses incurred by it either directly or indirectly as a result of the unauthorised use of your account.


The Services constitute a technology platform/mobile-based software application through which the User can avail pick-up and delivery service for goods that the User wishes to transport (“Goods”) from a predetermined pick-up point (“Pick-up Point”) to a predetermined drop-off point (“Drop Point”) to the person as identified by the User.

The User may choose to be the person sending the Goods or could identify such other person who will be the sender of the Goods (“Sender”) or by the recipient of such Goods or could identify such other person who will be the recipient of the Goods (“Recipient”), as the case may be.

Million Riders will assign a delivery person for providing these Services to you (“Rider”). The Rider will collect the Goods from the Sender at the Pick-up Point and deliver them to the Recipient at the Drop Point.

In case either of the Pick-up Point or the Drop Point is beyond the radius of operation of Million Riders the User will be notified of Million Riders inability to provide the Services prior to placing any request for delivery.

The Sender shall, and the User shall cause the Sender to, pack and appropriately seal the Goods in the tamper-proof bag. Million Riders will not be responsible for the loss or damage of goods that were damaged, broken, or not fit for transport before the Goods were handed over to the Rider. Million Riders does not conduct any checks on the Goods, and it is the User’s responsibility to ensure that the Goods are packed properly or otherwise. In case due to any circumstance the Rider seals or handles the tamper-proof bag on the instruction of the User/Sender or otherwise, the same shall not make the Rider liable for any damage to the contents of the tamper-proof bag or the delivery item.

Million Riders may at its sole discretion refuse to pick up or deliver goods on any account at any time.

We do not detain any delivery without any valid reason and ensure our best to deliver untampered bags within the promised timeframe, however, we shall not be liable for a tampered bag or delayed delivery or non-delivery if a force majeure event occurs, If the Recipient for whatever reasons is unavailable to collect the Goods, towards which the User shall have to pay such additional fee as may be applicable.

Million Riders shall provide updates on the status of delivery via SMS/WhatsApp/Email. Additionally, the Recipient/Sender may be able to track the movement of your Goods through the live-tracking facility available on the website or otherwise through services provided to Million Riders by third parties. Though live tracking may be reliable, it is also prone to inaccuracies due to network issues. Million Riders does not give any assurance with respect to the accuracy of the live-tracking system available on the Application.

It is also pointed out that Million Riders does not store delivery items from pickup to delivery location at any point, however, it reserves the right to pick up multiple items along the way, consequently storing items transiently, or transferring items across riders at its sole discretion which shall be considered as a part of the Service and agreeing to these Terms shall explicitly give Million Riders has the right to transiently store delivery items as well as transfer delivery items across rider without inducting any additional liability.

By giving us the Goods in the tamper-proof bag or otherwise, you hereby appoint us as your agent, and as agent solely for the delivery of the Goods to the Recipient. In some instances, local authorities may require additional documentation confirming our appointment. You hereby agree that your confirmation and agreement to these Terms are the confirmation of our appointment as your agent for the limited purpose as set forth above.


Subject to a written Service/ Subscription Agreement to the Contrary, Million Riders offers a standard price for its Services which is currently calculated on the basis of the distance between the pick-up and delivery location, time taken by the Rider for delivery, size of the delivery item and any additional and ancillary costs that may have been incurred by Million Riders for fulfilling its order. Our fees for the Services shall be charged on a per-transaction basis, where prior to processing your request we will inform you about the fee payable. You will be required to pay upfront for the Services through integrated payment platforms connected to the Platform. In case any payments are due and payable by you after the completion of Services, for any reason whatsoever, you will be required to clear the payment towards such fee before you place another request for our Services. Coupon and promotion terms & conditions are at the discretion of the company and subject to change without prior intimation.

In the event of any change in specifications/details of delivery with respect to the size of the delivery item, change in delivery location, change in pick up location, or unusual wait time during pick up or delivery, Million Riders may levy an additional fee which shall be added to the subsequent invoice of the User.

We do not issue any physical copies of the invoices for rendering our Services; however, you will always be able to view the e-copy of your invoices on your Application and upon your request on the Application, a copy of the invoice will be delivered to your registered e-mail address after successful completion of our Services.

User Conduct and Rules

You agree and undertake to use the Platforms only to post and upload information and material that is proper. By way of example, and not as a limitation, you agree and undertake that while using our Services or accessing our Platforms, you will not:

  • Defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including but not limited to the Riders;
  • Post, upload, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material, or information;
  • Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
  • Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Platforms;
  • Violate any code of conduct or other guidelines, which may be applicable for or to the Services;
  • Violate any applicable laws or regulations for the time being in force in India; and
  • Violate, abuse, unethically manipulate or exploit, any of the Terms.

Prohibited and Restricted Goods

Million Riders does not deliver goods that are illegal, prohibited, or restricted under applicable laws of India, including but not limited to the Restricted Goods. Users shall not ensure that the Sender does not, send any Goods which are illegal, prohibited, or restricted including but not limited to the Restricted Goods. The User further agrees and understands that any false or misleading statements in this relation may result in penalty action by Million Riders and under applicable law.

Force Majeure

Million Riders shall have no liability to you whatsoever for any interruption or delay in its Services, or to access the Platforms if such interruption, delay, or inability is caused by a force majeure event. A “force majeure event” means any event or circumstance beyond the reasonable control of Million Riders including but not limited to an act of God, fire, explosion, flood, epidemic, power failure, governmental actions including acts of governmental officials or police authorities, failure of third parties to provide services on which the business of Million Riders is dependent, war or threat of war, acts of terrorism, national emergency, riot, civil disturbance, sabotage, labour disputes, strikes, change in law or policies, court orders, cyber threats and cyber-attacks including those resulting from malware, trojans, ransomware, data breach, hacking, or malicious damage to the Platforms.

Termination or Suspension of Account or Services

You agree that Million Riders may at any time and for any reason, terminate your access to the Platforms, or restrict or suspend your access to all or any part of the Website  at any time, for any or no reason, with or without prior notice, and without liability. Million Riders reserves the right to cancel your rights to access the Platforms if it believes that you are using any of the Platforms in breach of these Terms.

Security Components

You understand that our Platforms and software embodied within the Platforms may include security components that permit digital materials to be protected, and that use of these materials is subject to usage rules set by Million Riders and/or content providers who provide content to Million Riders. You may not attempt to override, disable, circumvent or otherwise interfere with any such security components and usage rules embedded in our Platforms.

Proprietary Rights

All materials on our Platforms, including, without limitation, names, logos, trademarks, images, text, columns, graphics, videos, photographs, illustrations, artwork, software and other elements (collectively, “Material”) are protected by copyrights, trademarks and/or other intellectual property rights owned and controlled by Million Riders. You acknowledge and agree that all content on our Platforms is made available for limited, non-commercial, personal use only. Except as specifically provided herein or elsewhere in our Platforms, no Material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed in any way, or otherwise used for any purpose, by any person or entity, without our prior express written permission. You may not add, delete, distort, or otherwise modify the Material.

Links to Third Parties

Our Platform may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, payment partners, etc.). We are not responsible for examining or evaluating, and we do not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of their websites. Million Riders does not assume any responsibility or liability for the actions, product, and content of any such third-party websites. Before you use any third-party websites, you should review the applicable terms of use and policies for such third-party websites. If you decide to access any such linked third-party website, you do so at your own risk. Million Riders disclaims all responsibility and liability as regards the services, conduct, or actions of such third party.

Intellectual Property Rights

The Services provided by Million Riders are premised on proprietary software developed and made available exclusively by Million Riders. Million Riders is the sole owner of the Platforms and all software created to provide you with the Services. Million Riders provides you with a single limited license to download, use and access the Platforms on your devices for the limited purpose of using the Services. The license is specifically personal, non-transferable, non-licensable, and non-exclusive. All content on the Platforms, including but not limited to, designs, text, graphics, images, video, information, logos, button icons, software, audio files and any other content (“Content”) are the exclusive and sole property of Million Riders. You may not copy, reproduce or use such Content without due attribution of ownership to Million Riders. All icons and logos are trademarks of and proprietary to Million Riders. The unauthorized copying, modification, use, or publication of these marks is strictly prohibited.

All Content is the exclusive copyright of Million Riders or its licensors, except third-party content and link to the third-party websites. Use of the Content for any purpose not expressly permitted by Million Riders in these Terms is prohibited and may invite legal action.


The User and/or the User’s designated Sender and/or the User’s designated Recipient agrees to defend, indemnify and hold harmless Million Riders, its subsidiaries, affiliates, subcontractors, officers, directors, employees, consultants, representatives, and agents, from and against any and all direct and indirect claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to legal fees and costs) arising from:

  1. Your use of and access to Platforms in a manner except as permitted herein;
  2. Your, or the Sender’s, or the Recipient’s violation of any of these Terms or any applicable law;
  3. Your breach of the representations and warranties set out in these Terms;
  4. Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
  5. Any and all claims of third parties relating to, arising out of or resulting from, the User’s conduct or negligence; or
  6. Your, or the Sender’s, or Recipient’s conduct which causes harm to the Rider or is prejudicial to the reputation or goodwill of Million Riders

This indemnification obligation will survive the termination of your account or use of Services and the Platforms.

Disclaimer of Warranties

Million Riders shall not be liable for any, direct, indirect, punitive, incidental, special, consequential, damages (including, without limitation, damages for loss of business projects, damage to your computer system, loss of profits, loss of data arising out of the use of the Platforms, delay or inability to use the Platforms, failure to provide the Services, or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorised access to, alteration of, or use of the information contained on the Platforms, shutting down of the whole or part of the Services that might result in any loss of information, non-retrieval or loss of data, or arising out of the inability to use any Services.

Limitation of Liability

Million Riders provides a pickup guarantee of reaching the pickup geographic location less than 60 (sixty) minutes from the placement of the Order, subject to the operating conditions (usually announced at the time of accepting a request for a task), and other conditions specified in these Terms. The Million Riders Guarantee is not applicable if any modification is made to the order including but not limited to a change in size or change in pickup or delivery location(s). If the pickup is delayed, Million Riders may provide a partial credit to the user’s account proportionate to the delay, ranging between 5 and 20  percent of the paid value net of discounts and other deductions. We deserve the right to withdraw or temporarily suspend the pickup guarantee without any prior intimation to the User including but not limited to days declared as public holidays, new year’s eve, national or regional festivals, etc. in view of difficult operating conditions for pickup and/or delivery. We will make every reasonable effort to pick up and/or deliver the Goods according to our regular pickup and/or delivery schedules, but these schedules are not binding and do not form part of these Terms. Million Riders is not liable for any damages or loss caused by any delay, or disruption of any third-party services which are used by us for the performance of the Services. Million Riders is also not liable for any delay or delivery of a tampered bag of Goods in which delay or tampering is caused due to actions of governmental authorities.

All claims must be submitted in writing to Million Riders within seven (7) days from the date that Million Riders accepted your request for delivery of Goods, failing which Million Riders shall have no liability whatsoever. Claims are limited to one claim per bag of Goods, settlement of which will be a full and final settlement for all loss or damage in connection therewith. The User will have the option to receive the amount towards such settlement in their Million Riders account or as a credit into their bank account.

Modification and Discontinuation

Million Riders reserves the right to modify, amend or waive any of the provisions of these Terms, from time to time entirely at its own discretion. The User explicitly agrees to the modified and updated Terms of Use on placing a new order or on downloading the latest updates of the Application. You additionally agree and understand that you are responsible for checking these Terms periodically to remain in compliance with these Terms. Your use of the Platforms after any amendment to the Terms shall constitute your acceptance of such amended Terms.

The User may discontinue the use of the Website at any time, and delete his account by writing to Million Riders at support@millionriders.com. The User agrees and confirms that such deletion of his account will not come into effect till the time all the outstanding liabilities of the User have been cleared. Upon deletion of the User’s account, we may retain certain information and records of transactions as per our Privacy Policy.


The User shall not have the right to assign these Terms or any rights or obligations hereunder. However, Million Riders may, at its sole discretion, assign any of its rights under these Terms to any person without restriction.

Entire Agreement

These Terms along with the Privacy Policy shall constitute the final, complete and exclusive statement of the agreement between Million Riders and the User with respect to the use of the Website.

Waiver and Severability

The failure of Million Riders to exercise any right as per these Terms shall not constitute a waiver of such right. Any express waiver or failure to exercise promptly any right under the Terms will not create a continuing waiver or any expectation of non-enforcement. No waiver of any breach of these Terms shall waive any other breach, and no waiver shall be effective unless made in writing.

If any provision of these Terms is held invalid by any court or tribunal in a final decision from which no appeal is or can be taken, such provision shall be deemed modified to eliminate the invalid element and, as so modified, such provision shall be deemed a part of these Terms. The remaining provisions of these Terms shall not be affected by such modification.

The rights and obligations under the Terms which by their nature should survive will remain in full effect after termination or expiration of the Terms.

Governing Law and Venue

These Terms shall be governed by the laws of India. The courts at New Delhi shall have exclusive jurisdiction over any disputes arising under these Terms.

Grievance Officer

Any complaints, abuse, or concerns with regards to content and or comment or breach of these Terms shall be immediately informed to the designated Grievance Officer as mentioned below in writing or through e-mail. Million Riders shall not be responsible for any communication, if addressed, to any non-designated person in this regard.



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